Refund policy

Return & Refund Policy

Digital Products

All products sold through our store are digital AI products, including prompts, prompt systems, templates and digital tools.

Customers receive access shortly after completing their purchase. No physical products are shipped, and digital products cannot be returned in the same way as physical merchandise.

Product Functionality Guarantee

We test our products to ensure they work as described when used correctly and according to the instructions provided.

When a product has a verified technical issue that prevents it from functioning as described, customers may be eligible for a full refund.

AI-generated results may vary depending on the platform, model, settings, instructions and information entered by the customer. Specific outcomes, earnings or performance results are not guaranteed.

Refund Eligibility

A refund request may be approved when:

  • The product is incomplete, damaged or inaccessible

  • The wrong product was delivered

  • A verified technical issue prevents the product from being used

  • The product materially differs from its description

Refund requests must be submitted within 7 days of purchase.

To review the request, our support team may require:

  • The customer’s order number and checkout email

  • A clear description of the issue

  • Screenshots or other evidence of the problem

  • Confirmation that the provided instructions were followed

Non-Refundable Situations

Refunds will generally not be issued when:

  • The customer changes their mind after receiving access

  • The product was successfully accessed, downloaded or used

  • The customer expected a specific AI-generated result that was not guaranteed

  • The customer does not have the required software, account or compatible device

  • The issue is caused by incorrect use or failure to follow the instructions

  • A third-party AI platform changes, removes or restricts one of its features

  • The customer copies, shares, resells or redistributes the product

  • The request is submitted more than 7 days after purchase

Refund limitations are subject to any rights available under applicable consumer-protection laws.

Troubleshooting and Support

Before requesting a refund, customers should contact our support team for assistance.

Many issues can be resolved through:

  • Access and download support

  • Prompt setup guidance

  • Troubleshooting

  • Product usage instructions

Providing complete information will help our team review and resolve the issue more quickly.

Refund Review Process

All refund requests are reviewed individually.

When a refund is approved, it will be returned to the original payment method. Processing times depend on the customer’s bank or payment provider.

Submitting a request does not automatically guarantee approval.

Unauthorized Sharing

All digital products are licensed for the purchasing customer’s personal or permitted business use only.

Customers may not copy, reproduce, resell, share, distribute or publish any purchased product unless written permission has been provided.

Unauthorized distribution may result in the loss of product access and the refusal of a refund, subject to applicable law.

Contact Us

For product access, technical support or refund requests, contact our support team through the contact information provided on our website.

Please include your full name, order number, checkout email address and a description of the issue.